Howard County Crawl Space and Foundation Specialists ("we," "us," or "our") operates howardcountycrawlspaces.com. We are a referral service that connects homeowners in Howard County, Maryland, with independent crawl space, foundation, and mold remediation contractors. We do not perform repair work ourselves. This Privacy Policy explains what information we collect through this website, how we use it, and who we share it with.
1. Information We Collect
Information you give us. When you fill out our inspection request form, we collect the details you enter, such as your name, phone number, email address, town or address, and information about the problems you are seeing in your crawl space or home. If you call us, we may also note your name, phone number, and the details of your request.
Information collected automatically. When you submit a form, our server may record technical information such as your IP address and the date and time, to help prevent spam and keep a record of your request. This website also uses Google Analytics, which collects information such as the pages you visit, how long you stay, the type of device and browser you use, and your approximate location. See Section 4 for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to your request
- Connect you with an independent contractor who serves your area
- Send you a confirmation of your request
- Detect and block spam and misuse of our website
- Understand how visitors use our website so we can improve it
3. How We Share Your Information
Because we are a referral service, we share the information you submit with the independent contractor who serves your area, so they can contact you, schedule an inspection, and provide a quote. That contractor handles your information under their own privacy practices.
We may also share information with companies that help us run this website, such as our web hosting, email, and phone service providers, and when required by law.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
4. Google Analytics and Cookies
We use Google Analytics to understand how visitors find and use our website. Google Analytics uses cookies and similar technologies to collect usage information, which Google processes on our behalf. You can learn more in how Google uses information from sites that use its services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by blocking cookies in your browser settings.
5. Data Retention
We keep form submissions only as long as needed to respond to your request, connect you with a contractor, and maintain basic business records. You can ask us to delete your information at any time. Inspection reports, quotes, and job records are created and kept by the contractor who works with you, under their own policies.
6. How We Protect Your Information
We use reasonable measures to protect the information you submit, including restricting access to our stored records. No website or method of transmission is completely secure, so we cannot guarantee absolute security.
7. Your Choices
You may ask us what information we have about you, ask us to correct it, or ask us to delete it by contacting us using the information below.
8. Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date at the top of this page.
10. Contact Us
If you have questions about this Privacy Policy, please call (240) 366-2863, email leads@howardcountycrawlspaces.com, or use our contact form.